Send us a message.
Signed in, use Account, then Support. If you can't sign in, your account is paused, or you do not yet have an account, use the form below. Many questions are already answered on the FAQ page.
- Emailanswered by email
- 2 business daysis our aim for a first reply
- No phone lineand no walk-in office
Your message
What to include
- The campaign reference or your User ID, what you expected and what happened, and when it happened.
- A result that looks wrong. Include the campaign reference shown on the Integrity sheet, and do not act on the result.
- A privacy question or request. Say it is a privacy matter. If your details were in someone else’s campaign, ask the organization that holds your record first. UTe1 acts on verified requests. Your rights are in the Privacy Policy.
- Misuse of UTe1. Report it so it can be looked into. See Acceptable Use.
- Never send passwords, verification codes, whole spreadsheets or downloaded files.